Inbound to outbound, every package tracked end to end.
Run a mail-in repair business without the chaos. Track inbound parcels, send return-shipping labels, collect payment before ship-back, and keep customers updated through the journey.
Most shops still run on paper tickets and spreadsheets. It's messy, slow, and quietly costs you money every day.
From quick services to multi-week jobs — every repair type tracked with custom statuses, technician assignment and automatic customer notifications.
Every feature is shaped by how mail-in repair businesses actually work — not retrofitted from a generic retail platform.
Capture the customer's tracking number at booking. Mark the ticket as "Received" the moment the package lands — the customer gets confirmation automatically.
Document what was in the box at intake — device, condition, accessories. Eliminates "my charger was in there" disputes on return.
Send the quote via SMS or email with an approve-and-pay link. The repair only starts after the customer confirms — no chasing.
Generate return shipping labels against the ticket. Insurance, tracking and signature requirements all configurable per job value.
Received → Quoted → Approved → Repairing → Shipped — customers get a text at every milestone. Trust scales with the number of jobs.
Run one location or a chain — same platform. Compare revenue per store, manage staff permissions centrally and transfer jobs between sites.
They generate a ticket, pay a diagnostic fee (optional), and post the device. Their tracking number is captured up front.
Snap photos of the contents, mark as received, and the customer gets an automatic SMS confirmation.
Send the quote via SMS or email. The customer approves and pays online. You repair the device and update statuses.
Generate a return label, attach insurance, and the customer gets a tracking link. Job done.
“I run a mail-in-only repair business. The end-to-end tracking — inbound, repair, outbound — replaced three different tools.”
“Online quote and payment was the missing piece. Customers approve at 9pm and I start work first thing — no time wasted.”
“Photo unboxing has saved me from at least four disputes about missing chargers. It's airtight evidence.”
Yes. Capture the customer's tracking number at booking. Mark the ticket "Received" when the package lands, and the customer gets an SMS confirmation immediately.
Yes. Return labels generate against the ticket with insurance and tracking. Carriers supported include Australia Post, StarTrack, Sendle and more.
Yes. The quote SMS or email includes an approve-and-pay link. The repair only progresses after the customer accepts — fully automated.
Snap photos of the device and any accessories at intake. The photos attach permanently to the ticket — accessible by you and the customer.
Yes. The platform is fully cloud — book, intake, repair, ship — all from anywhere. Many of our customers run mail-in-only operations.
Yes. Configure carrier preferences per job value, insurance threshold or destination. Generate labels through Australia Post, Sendle, StarTrack and others.
RepairTree powers repair and service businesses across 15industries. If your trade is on this list, it's in good company.
No credit card required. No lock-in contracts. Full repair tracking, POS, invoicing and inventory from day one.
Free to start. No credit card required. Set up in under 5 minutes.
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