Battery swaps to full mechanical overhauls — all on one bench schedule.
Track every quartz, automatic and vintage watch through your workshop. Manage parts sourcing for long lead-time jobs and keep customers updated through multi-week overhauls.
Most shops still run on paper tickets and spreadsheets. It's messy, slow, and quietly costs you money every day.
From quick services to multi-week jobs — every repair type tracked with custom statuses, technician assignment and automatic customer notifications.
Every feature is shaped by how watch repair businesses actually work — not retrofitted from a generic retail platform.
Vintage and movement parts often take weeks to source. Track every order, set ETA reminders, and notify the customer the moment the part arrives.
Disassembly, cleaning, reassembly, regulation, water test — each step is a status. Customers get SMS at every phase of the overhaul.
Capture intake photos of the dial, case-back, movement and bracelet condition. End any pickup dispute before it starts.
Each watchmaker has a dedicated queue. Assign quick battery jobs to one bench, complex overhauls to another, and balance the load.
Generate professional GST/tax-compliant invoices in one click. Email them instantly, track payment status, and chase unpaid balances automatically.
One terminal for repair payments, retail walk-in sales and accessory upsells. Split payments, EFTPOS, gift cards and email receipts — no separate till app.
Photograph the dial, case and movement. Log brand, reference, serial and stated complaint. Take a deposit if required.
Open the movement, identify the work and parts needed, and send a quote via SMS or email — customer approves before work begins.
Move through disassembly → cleaning → reassembly → regulation → water test. Each status fires an SMS update.
Run timing and water tests, attach the certificate to the ticket, invoice the customer and hand the watch back.
“The long-lead parts tracker is gold. Vintage parts used to disappear in my inbox — now every ETA is visible on the ticket.”
“Customers used to chase me weekly during a 4-week overhaul. Now they get a text at every phase and the calls have stopped.”
“Two watchmakers, two queues, one clear schedule. We get through twice as many battery swaps as before.”
Yes. Build a multi-phase status workflow — disassemble, clean, reassemble, regulate, water-test — and each transition triggers an SMS to the customer.
Each parts order is linked to its ticket with an ETA, supplier and tracking note. Reminders nudge the watchmaker before the customer asks.
Yes. Snap multiple photos per ticket. They're attached permanently and visible at pickup, so condition disputes can't happen.
Yes. Use quick-service templates for batteries, gaskets and pin adjustments — and full multi-phase workflows for overhauls. One platform, both speeds.
Yes. Attach rate/beat error, amplitude and water-test outcomes to the ticket. They print on the customer's pickup certificate.
Yes. The device database covers modern Swiss, Japanese and American brands, plus custom entries for vintage references with no production data.
RepairTree powers repair and service businesses across 15industries. If your trade is on this list, it's in good company.
No credit card required. No lock-in contracts. Full repair tracking, POS, invoicing and inventory from day one.
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